IIoT
Browse IIoT
IIoT
Browse IIoT
How a service call works
Tell us the model, the serial number and what is wrong. A photo or short video helps.
Our support team checks the details and the warranty, and agrees with you whether we visit your site or you bring the device to Chennai.
We find the fault and tell you what it needs. Paid work starts only when you say yes.
We repair, test with your own labels or barcodes where we can, and hand it back working.
If a barcode stops scanning or printing, call or WhatsApp us: we check the printer, label, ribbon and scanner settings with you remotely, and visit or take the unit in when that does not fix it.
Something not working?
Tell us about the device and the problem. The more we know now, the sooner we can put it right.
Your reference is . Thank you for taking the time to give us these details: they help our support team prepare before we contact you. We will be in touch to agree the next step.
Need to add something? Write to support@allmark.in or call support on +91 99627 68550, quoting your reference.
+91 99627 68550, Support +91 95516 58525, Alternate support support@allmark.in
If the first number is busy, call the second. By email, send the model, serial number, the problem and a photo or video.
What we service
Label printers, barcode scanners, mobile computers and POS hardware from the brands we sell: Zebra, Honeywell, Newland, TSC, Godex and TVS. Printhead replacement, calibration, setup and connection to your software are part of the work we do.
Zebra ZD230, Zebra ZD411, Zebra ZD421, Zebra ZD611, Zebra ZD621, Zebra ZT231, Zebra ZT411, Zebra ZT421, Zebra ZT610, Zebra ZT620, Zebra ZQ310 Plus / ZQ320 Plus, Zebra ZQ511 / ZQ521, Zebra ZQ600 Plus Series, Honeywell PC42E-T, TSC MB241 Series, TSC MH241 Series, TSC ML241P Series, Godex G500, Godex G530, Godex RT700i+ / RT730i+, Godex ZX1200i+ Series, TVS LP 46 Dlite / LP 46 Plus.
Zebra DS2208, Zebra DS4608, Zebra DS4608-HC, Zebra DS8208 / DS8288, Zebra DS9308, Zebra DS9908, Zebra LI4278, Zebra DS55, Zebra DS3608-SR, Zebra DS3678-SR, Zebra DS3608-HP, Zebra DS3678-HP, Zebra DS3608-DP, Zebra DS3678-DP, Honeywell Xenon Ultra 1960, Honeywell Voyager XP 1472g, Honeywell Granit 1991iSR, Honeywell Granit XP 1990iXLR, Honeywell Granit XP 1991iXLR, Honeywell Granit Ultra 2100i, Newland FR27, Newland FR4080, Newland FR80, Newland HR2000, Newland HR3000-BT, Newland Soldier180, Newland Soldier300, Newland NVH220 Lophius AI, Newland NVH300.
Honeywell CT32, Honeywell ScanPal EDA52, Newland MT67, Newland MT93, Newland MT95, Newland WD1.
We still service the TSC TTP-244 Pro label printer and the Zebra LS2208 scanner. TSC India supports the TTP-244 Pro until 31 December 2031. Log a call as for any other model.
Zebra has ended its support for these printers, so a dependable repair is no longer possible for them. As published on Zebra's support pages, support ended for the GT800 support page on zebra.com (opens in a new tab) on 31 March 2023; the GK420 support page on zebra.com (opens in a new tab), GX420 support page on zebra.com (opens in a new tab) and GX430 support page on zebra.com (opens in a new tab) on 28 February 2025 (Asia-Pacific dates). In the GK and GX names, a 2 means 203 dpi and a 3 means 300 dpi: the GX430 is the 300 dpi version of the GX420. If yours has stopped or is close to it, the most reliable path is its current replacement, the Zebra ZD421 or ZD621, set up for your labels and software.
Another older model? Send us the model and serial number. If its parts are no longer made, we say so and suggest a current model; see our discontinued models guide.
Save a round trip
Before you call
Simple checks we use first. If they do not solve it, log a call.
Calibrate the printer after loading a new roll, and check that the label size set in the driver matches your software. A printer set to thermal transfer needs a ribbon; a ribbon loaded the wrong way round also prints blank. More on ribbons: ribbon wrinkle and smudge guide.
Clean the printhead with isopropyl alcohol, as the maker's guide describes; Zebra's ZD421 guide says to clean it each time you load a new roll. Gaps in the print that stay after cleaning point to a damaged printhead (Zebra's ZT411 guide calls it "long tracks of missing print"): log a call, or see printheads by printer model.
Scan into Notepad. If the code appears there, the scanner works and the setting belongs in your software. Wrong characters usually mean the scanner's keyboard country does not match your computer. More fixes: scanner troubleshooting guide.
Charge it in its base, check the base is connected to the computer, and stay within range. If it still will not connect, it may need pairing again with the barcode in its guide.
The printhead or cover is not fully closed. Close it until the latches snap shut. If the alert stays with the cover closed, the head-open switch or sensor needs service: log a call.
The printer is set to thermal transfer and is looking for a ribbon. Set the print method to direct thermal in the printer or its driver, then calibrate. See the label printer setup steps.
Some Zebra printers warn when the printhead is near the end of its life or has a failed element. Order the printhead before the printer stops; we can fit it on site or at our Chennai office.
On Zebra mobile computers, scans reach an app through DataWedge; an app usually needs its own DataWedge profile before it gets scans. Other makers have their own scan settings. Tell us the app and the model, and we will set it up. More fixes: mobile computer troubleshooting guide.
After you buy
Warranty terms are set by each maker and differ by model and part. In India, Zebra covers printheads for 3 months or 30 km of printing, and the ZD230A for one year. Send the serial number with every service call so we can check its warranty.
Ask our team for the terms of a service contract for your devices. Tell us the models and how many you use.
Printheads
We supply printheads for all the printers we sell and service, whoever sold you the printer. Many are in stock in Chennai; others are ordered in for you, which usually takes 2 to 3 weeks. Call us first when a printer has stopped: we check stock before you order, and can fit it for you.
Printheads by printer model, with the maker's part numbers where published Is it the printhead? Symptoms and tests
Questions buyers ask
Yes. We service the brands we sell, Zebra, Honeywell, Newland, TSC, Godex and TVS, whoever sold you the device.
We can, when work has stopped. If it can wait, bringing the device to our Chennai office usually costs less. We agree the way that suits your urgency and budget.
Repairs are free while the device is under the maker's warranty or a service contract with Allmark. Outside that, we tell you what is wrong and what it will cost before any paid work, and the repair starts only when you say yes.
Send us the serial number from the label on the device, with the invoice number or purchase date if you have it, and we will check.
Yes. Send the printer model and serial number; we confirm the right printhead, check stock and can fit it. See printheads by printer model.
Sometimes not. If a repair would cost close to a new unit, or the maker no longer supports the model, we say so and show you both options. The choice is yours.