IIoT
Browse IIoT
IIoT
Browse IIoT
Tell us the product and the problem, and our support team will get back to you.
Open the formTalk to an engineer about installation, configuration or a device that has stopped working.
+91 99627 68550Send the model, serial number and a photo of the issue, and we will reply by email.
support@allmark.inBring a device to our Chennai office for a check-up, or book an on-site visit.
Office locationsIf a barcode stops scanning or printing, call or WhatsApp us: we check the printer, label, ribbon and scanner settings with you remotely, and visit or take the unit in when that does not fix it. WhatsApp +91 94999 45457 (opens in a new tab)
Drivers, manuals & utilities
Drivers and firmware come straight from each brand's download centre, so you always get the latest, signed version for your model and operating system.
Set it up yourself
Most scanner problems are settings, not faults. These steps use the setting names in the makers' own guides; each guide has the barcodes you scan to change them.
Zebra's DS2208 and Newland's HR2000 guides list USB keyboard mode as the default, so no driver is needed. Open Notepad and scan a barcode. If the code appears, the scanner works; any remaining problem is a setting in your software.
Source: Zebra DS2208 guide (Rev A, Oct 2025) (opens in a new tab)
Scanners start with a US English keyboard. If symbols such as @ or quotation marks come out wrong, scan the country code that matches your computer's keyboard: 'USB Country Keyboard Types' (Zebra, Newland) or 'Keyboard Country' (Honeywell).
Billing and ERP software often expect Enter after a code, sometimes Tab. Zebra: 'Add Enter Key' or 'Tab Key'. Honeywell: 'Add CR Suffix', 'Add Tab Suffix' or 'Remove Suffix'. Newland adds Enter (CR) by default. Ask your software provider which one it needs.
Source: Honeywell Xenon Ultra 1960 page (Documents: quick start guide Rev B) (opens in a new tab)
Some older software reads scans from a COM port. Switch the scanner to its USB COM (CDC or USB serial) mode and install the maker's driver: Zebra's CDC driver from the scanner's support page, Newland's UFCOM driver, or Honeywell's USB serial driver.
Use the maker's setup tool to save one set of settings and load it on every unit: 123Scan (Zebra), EZConfig for Scanning (Honeywell), EasySet or NSet (Newland). On Newland scanners, setting barcodes are scanned between 'Enter Setup' and 'Exit Setup'.
If settings are lost or mixed up, scan 'Set Factory Defaults' (Zebra), 'Standard Product Defaults' (Honeywell) or 'Restore All Factory Defaults' (Newland), then set the keyboard country and the Enter or Tab suffix again.
Source: Newland HR2000 user guide (V2.0.0, Aug 2026) (opens in a new tab)
Set it up yourself
Blank labels, skipped labels and ribbon errors are usually a setup step, not a broken printer. Work through these in order after installing the printer or changing the roll.
Download the Windows driver from the maker's page for your model (table below) and print a test page. Zebra, TSC and Godex also offer a setup tool: Zebra Setup Utilities, TSC Console and GoUtility.
Direct thermal prints on heat-sensitive labels with no ribbon; thermal transfer uses a ribbon. A printer set to thermal transfer with no ribbon loaded shows a ribbon error. On a Zebra ZD621: Print > Print Quality > Print Type, or the printer's web page under Media Setup > Print Method.
Source: Zebra support article 000021288 (opens in a new tab)
Scratch the label face with a fingernail. A dark mark means a direct thermal label. Thermal transfer labels printed without a ribbon come out blank.
Source: Zebra support article 000012917 (opens in a new tab)
The ink side of the ribbon must face the label, or the labels print blank. To find the ink side, press the sticky side of a label onto the ribbon and peel it off: if ink comes away on the label, that is the ink side. Use a ribbon at least as wide as the label.
Source: Zebra support article 000016692 (opens in a new tab)
Calibration teaches the printer where each label starts. Zebra ZD421/ZD621: with the status light green, hold PAUSE and CANCEL for 2 seconds. Godex G500: hold FEED while switching on, and release when the READY light flashes red and STATUS turns orange. TSC MB241: use Sensor Calibration in the power-on utility or the Sensor menu.
Source: Zebra ZD421/ZD621 user guide (Rev A, Jul 2026) (opens in a new tab)
Enter the label width and height of the roll in the printer driver (Printing preferences) and in the software you print from. A size mismatch makes a label print across two labels or stop halfway.
Zebra's ZD421/ZD621 guide says to clean the printhead each time you load a new roll; its ZT411 guide names 99.7% isopropyl alcohol.
Source: Zebra ZD421/ZD621 cleaning steps (opens in a new tab)
ZebraDesigner 3 Essentials is free for typed text, dates and counters; Professional (a paid licence per PC) adds Excel and database printing. TSC printers come with BarTender UltraLite, and Godex offers GoLabel II. If your ERP prints labels itself, you may need none of these.
Source: Zebra support article 000021351 (opens in a new tab)
Drivers, utilities and manuals
Each link opens the maker's own support page for that model, so you always get the current driver for your version of Windows. Some makers ask you to sign in before you download; Honeywell keeps its drivers and EZConfig on a sign-in portal. If you cannot reach a file, ask us.
| Model | Drivers, utilities and manuals | Setup tool |
|---|---|---|
| Honeywell CT32 | Honeywell CT32 support (opens in a new tab) | - |
| Honeywell ScanPal EDA52 | Honeywell ScanPal EDA52 support (opens in a new tab) | - |
| Newland MT67 | Newland MT67 support (opens in a new tab) | - |
| Newland MT93 | Newland MT93 support (opens in a new tab) | - |
| Newland MT95 | Newland MT95 support (opens in a new tab) | - |
| Newland WD1 | Newland WD1 support (opens in a new tab) | - |
Faster fixes
Having these ready lets us solve most problems in the first call.
Printed on the label on the back or underside of the device.
What you were doing when the problem started, and whether anything changed recently.
The message on screen, or which lights are on or blinking on the device.
Of the device, the label or receipt it produced, or the error on screen.
The PC and operating system, and the software you print or scan from.
Our engineers support every device we supply, from installation to repair.