Help centre

Support & Downloads

Drivers, manuals and utilities for the barcode printers, scanners and POS systems we supply, and a direct line to our support team in Chennai.

Drivers, manuals & utilities

Download from the manufacturer

Drivers and firmware come straight from each brand's download centre, so you always get the latest, signed version for your model and operating system.

Faster fixes

Before you contact support

Having these ready lets us solve most problems in the first call.

  1. Model and serial number

    Printed on the label on the back or underside of the device.

  2. What happened

    What you were doing when the problem started, and whether anything changed recently.

  3. Error or light pattern

    The message on screen, or which lights are on or blinking on the device.

  4. A photo or short video

    Of the device, the label or receipt it produced, or the error on screen.

  5. What it connects to

    The PC and operating system, and the software you print or scan from.

Still stuck?

Our engineers support every device we supply, from installation to repair.